Privacy Policy

The website at (“the Site”) is operated by Micasa Property Services Ltd, a limited company (registered number: 5000484) with a registered address at 3rd Floor North, The Forum, 74-80 Camden Street, London, NW1 OEG, England, (“we”), either in our own capacity or as agent for the rest of the Micasa Group.   The “Micasa Group” means either us or, Micasa Property Investments Limited, Micasa New Homes Limited, Micasa New Homes (Kings Langley) Limited, Micasa New Homes (Eastbury) Limited or any other company in their groups.

If you have any questions, comments or suggestions about the way in which Micasa uses your personal information or if any of your personal information changes, please write to “Marketing” at the above address.

Your privacy is very important to you and us. We depend on the trust of our customers. We are therefore committed to protecting your privacy and we shall only use your name and other information which relates to you.  As of May 2018, we have implemented the General Data Protection Regulations 2018 (GDPR) which safeguards how we collect, store and use the information that you provide us.  We will only use your personal information fairly and legally at all times. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you and we operate in complete transparency about how and why we use your date. We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected. This policy applies only to sites maintained by Micasa and not to websites maintained by other companies or organisations to which we may provide links.

Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


You may supply information about yourself when you submit an enquiry to us, for example your name, e-mail address, telephone number, postal address and message. We use that information to respond to your enquiry. You must only submit to us or the Site information which is accurate and not misleading. We comply with the principles of the GDPR when dealing with all data received from our customers or visitors.  In all cases, the information you submit is used to fulfil your specific request such as making a purchase from our online store. By completing a purchase online, you consent to the personal data you provide being processed as required to fulfil your purchase. Should you choose to subscribe to our mailing list, only your name and email address will be used in that communication. This is in accordance with GDPR.

The Micasa Group may also use any information which you provide to the Micasa Group in order to send you newsletters, publications and other information about the Micasa Group, its websites, its products or services, its events or anything in which you show an interest. By subscribing to our mailing list you are providing us with confirmed consent that you are happy to receive such information from us.  If you would prefer not to receive that information, please inform us of this by sending us an appropriate e-mail explaining this to or write to us at the above address.  All marketing emails contain a clear process of how to unsubscribe at any time. We will always clearly outline what we will use your information when requesting your consent and prior to gaining your approval.

In certain cases, your data will be transmitted to Architonic AG via the Virtual Showroom for processing enquiries. In turn, Architonic AG will forward this data to the relevant retailer if this is necessary for processing the request in question. Only the data which is necessary to process the purpose in question will be forwarded.

Architonic AG uses Google Analytics in its Virtual Showroom. This is a web analysis service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies, which are stored on your computer, to perform an analysis of how the website is used. The information determined by these cookies (time, location, pages accessed and anonymised IP address) are sent to Google and stored in the USA. Google uses the information to evaluate the use of the Virtual Showroom and generate reports for Architonic AG.

Google offers a tool to deactivate Google Analytics on most common browsers:


Our website uses cookies to better understand its customers. Cookies enable us to track the number of visitors to our site while gathering non-personally identifiable information about our users browser type and operating system. Cookies also help us to tailor and optimise our site for visitors. It’s important to note that cookies do not collect personal information and they can be disabled at any time via your individual browser settings.


Only with prior consent can any member of the Micasa Group may transfer its databases containing your personal information if it sells its business or part of it. We will always fully disclose the purpose of collecting your data and how it will be used. We will not share your personal data with a third party that does not correspond with GDPR.

Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

The Site may contain advertising of third parties or links to other sites or frames of other sites.   Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites (except if we operate those sites), nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

Please note that we are able to continue to provide our services by sometimes backing up and preserving your data via third party service providers located outside the EEA (European Economic Area). This is for administrative purposes only and will enable the continuation of services that you have consented to.


Micasa values the trust that clients place in us when they supply their personal information. We promise never to share this with a third party for marketing purposes. We will only share information with a Government agency when obliged by law to comply with an investigation into or the prevention of fraud. In order to complete the delivery of your purchase, we will pass on your name, address and contact number to the trusted delivery company contracted to carry out the delivery of your purchase.


All appropriate technical and organisational measures have been taken to ensure that your personally identifiable information is kept completely secure. Only authorised employees and contractors with a proven commitment to data security within their own policies have access to this information. Credit card details, for example, are processed by SAGEPAY, a level 1 payment service provider that offers the highest level of PCI DSS compliance. All such transactions take place through direct server integration without our online checkout. You can view SAGEPAY’s privacy policy here:


Any material changes to the way in which we use your data will be described in future versions of this Privacy Policy. Each time you enter the Site or submit data to the Site, you agree that the Privacy Policy current at that time shall apply to all information which we hold about you.


By using the Site and subscribing to our mailing list, you will have to opportunity to consent to our use of your information as set out in this Privacy Policy and agree to be bound by the terms of this Privacy Policy (as amended).

Any rights not expressly granted in these terms or otherwise by us are reserved.


If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:

By mail: Micasa, 8-10 Rowland Place, Northwood, Middx. HA6 1AB

By Phone: 01923 827070