Frequently Asked Questions
Q How long will my delivery take if I order online?
A We do not hold stock and so all items are ordered especially for you. It is not possible for us to hold stock given the very large and varied product range we offer. Most of our furniture is ordered in from Europe, & the standard lead time is 6-8 weeks, with a further 7 to 10 days for delivery to you. Some items do have shorter lead times, especially if they are UK sourced. We do have a clearance section which has products for immediate delivery, but it may not be up to date so contact us on 01923 827070 if you have a specific query.
Q Do you offer interior design or other services?
A Yes, we also offer full interior design, interior architecture and have chartered architects services that we provide from our Northwood showroom. If you are looking for a bespoke service like ours, then please give us a call on 01923 827070 to discuss your specific requirements or alternatively, read about our services on our sister website www.micasagroup.co.uk.
Q Do you have a showroom, & can we see all of your items there?
A Our showroom is located in Northwood, Middlesex. Whilst we would love to display all of our items, we would need to be three times larger than Harrods to do so – as our range is very broad. Samples of materials, some of our pieces & catalogues are all available at our showroom.
Q Can I buy non ‘standard’ colour furniture, or match specific colours?
A Absolutely. Most of our Italian furniture pieces in lacquer have a huge range of colour options available, & some can be ordered in any RAL colour (a standard colour system) you like. Upholstered items can often be ordered in non-standard fabrics and we have a collection of more than 30,000 fabrics in our showroom in Northwood.
Q Can I get a product made in a different size?
A We are able to bespoke many of our products. Please give us a call on 01923 827070 to discuss your specific requirements.
Q How do I know my furniture will fit?
A We publish the dimensions on our website to the best of our ability and can be viewed on each product page. Please check dimension carefully before purchasing a product to ensure it can fit through doorways and settle into the desired space. If you have any concerns, please give us a call on 01923 827070 to discuss the product(s) you are interested in.
Q Will I be able to find a mattress & sheets for your euro size beds?
A We have a great range of British luxury, handmade mattresses in custom sizes but European size mattresses are widely available elsewhere in the UK. Ikea & Habitat both sell Euro size mattresses, & most of the major manufacturers make them to order.
Q Do you deliver abroad?
A We currently do not deliver abroad but are planning to do so soon. However, in the interim if you have a specific enquiry requiring overseas shipping then please call us on 01923 827070 and we will be able to assist you.